FAQ’S
What currency are your prices listed in?
Our prices are listed in EUROS (€).
What are the conditions for returns and exchanges?
Items must be unwashed and unworn with all barcodes intact. Please email your return request to europe@warmbody-coldmind.com and provide us with: Your Name, Order number, Item you are returning, and the reason why.
How long do I have to make an exchange or return?
If you are not fully satisfied with your products, you may return your items within 14 days of receipt. The same if you wish to exchange goods.
I have received a faulty item. What should I do?
If you have received a defective item, please contact us at europe@warmbody-coldmind.com immediately and provide the following information: Your order number, Details of the damaged item, Description of the issue, and Photographic evidence.
Do you offer size charts for your products?
Yes, we provide size charts for most of our products to help you choose the correct size. These charts can be found on the product page or in the product description.
Do you ship worldwide?
Yes, we offer worldwide shipping via DHL International delivery. Please note that delivery times to international addresses may be longer than domestic deliveries.
When will my order ship?
Our warehouse is located in Bremen, Germany. Shipments are processed and shipped Monday through Friday. Orders placed on Saturday or Sunday will be shipped on the next business day once they are verified and approved for shipment.
How much does the shipping cost?
The shipping costs are calculated and displayed at the checkout. During the checkout process, you will be able to view the shipping options available for your order along with their corresponding costs.
By which carrier will my order be shipped?
We primarily use DHL as our shipping carrier to ensure quick and efficient delivery of your orders. Once your order has been shipped, you will receive an email notification containing the name of the carrier (which is DHL) along with any tracking information.
My tracking says "delivered," but I have yet to receive my order.
We kindly ask you to allow up to 3 business days from the stated delivery date for any potential delays or issues with the delivery. If you still haven't received your order after this period, please contact us for further assistance. Alternatively, you may also contact the carrier directly to initiate an investigation regarding the delivery status.
How long does shipping take?
Shipping times may vary depending on the destination and the shipping method chosen. As a general guideline, we aim to deliver domestic orders within 5-7 business days and international orders within 7-14 business days. However, please keep in mind that these are estimated delivery times and occasional delays may occur due to unforeseen circumstances or factors beyond our control. We strive to work closely with our shipping partner, DHL, to ensure timely and efficient delivery of your orders, but there may be instances where unexpected situations can affect the delivery timeline. Rest assured, we will do our best to minimize any delays and keep you updated throughout the shipping process.
Do you offer wholesale prices?
Yes, we offer wholesale prices for bulk purchases. If you are interested in making a wholesale order, please contact our sales team via email at europe@warmbody-coldmind.com. They will be happy to assist you with pricing, minimum order quantities, and any other wholesale-related inquiries you may have. Please reach out to our sales department for further assistance.