Versand
The shipping country is Germany. Orders are shipped in the most economical manner via DHL carrier unless you purchase expedited shipping. Ground shipping can take 5-7 business days.
We will dispatch the approved orders within 2-4 days (Monday-Friday) or as quickly as possible and in the order that they have been received. Exceptions to this may occur during releases, inventory management, bank holidays and sale periods when handling may take more time.
If the delivery cannot be dispatched or only partially dispatched due to the goods not being in stock or other reasons, the consumer will be informed about this as quickly as possible or at the latest 14 days after the order was placed. In this case, the consumer will be given the option to terminate the agreement, free of charge. We will refund the consumer in full, at the latest within 14 days after termination.
Shipping fees are non-refundable.
A tracking number is provided with every order and will be emailed when your order has shipped.
Our service is not responsible for stolen packages. We will provide tracking information from the carrier we used. It is the responsibility of the customer to provide a safe and correct delivery location.
VAT Collection and Payment Policy: For our valued customers in the UK and major EU countries, we collect Value Added Tax (VAT) at the time of checkout. This means that you should not have to pay these charges upon delivery, as they have already been settled during the purchase process. However, customers in other countries should be aware that they may be required to pay taxes and duties to the carrier upon the arrival of the package. These fees are subject to local regulations and are the responsibility of the recipient. Please familiarize yourself with your country's customs policies prior to making a purchase to avoid any unexpected charges.
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